Eligibility Requirements:

1. This guarantee is available to first-time clients who have never received a keratin treatment at SMOOTHED before.

2. At the first appointment, the client’s hair will be photographed and video recorded from the front and back using both still images and video clips. This is required to establish a baseline for evaluating results.

3. Clients must arrive at their first appointment with freshly washed, air-dried, product-free, and heat-free hair. Hair must be washed the same morning, with no oils, leave-ins, or heat tools used of any kind.

4. The client must complete two full keratin treatments at SMOOTHED within 90 calendar days of the first appointment. The second treatment must be booked and completed within that same 90-day period.

Refund Qualifications:

To be eligible for a refund under this guarantee, the following conditions must be met:

1. The client must submit their written refund request within 90 days of their first treatment.

2. The second treatment must have already been performed and washed out, allowing the hair to return to its natural post-treatment state.

3. The client must return to the salon in person for a final evaluation before the 90-day mark. At this visit:

• The hair must be in the same condition as it was during the first appointment: freshly washed that morning, air-dried, and completely free of oils, product, or heat styling.

• SMOOTHED will take updated photos and videos from the same angles as the original documentation for side-by-side comparison.

4. The client must follow all SMOOTHED aftercare instructions and use only stylist-approved products during the 90-day period.

5. In their written complaint, the client must specify that their hair has not improved in any of the following areas: smoothness, softness, shine, manageability, or length.

Refunds will only be evaluated based on the before-and-after visual documentation obtained by the salon. Refund requests will not be accepted without this final in-person assessment.

Refund Details:

• If approved, the client will be refunded the amount paid for the two keratin treatments only.

• The refund does not include added services (e.g., haircut), tips, or retail product purchases.

• Refunds will be processed to the original form of payment within 14 business days of approval.

Additional Terms:

• Keratin treatments are stackable, and receiving two treatments within 90 days provides optimal results. That’s why both treatments—and the evaluation—must happen within the guarantee window.

• This guarantee becomes void if the client:

• Does not receive both treatments within 90 days

• Fails to submit their complaint and attend the in-person final photo session within 90 days

• Does not follow proper hair care or uses unapproved products

• This offer cannot be combined with other discounts or promotional offers.

Disclaimers:

SMOOTHED reserves the right to deny refunds in cases of non-compliance, improper aftercare, or suspected misuse of the policy. This guarantee exists to give new clients a risk-free opportunity to experience the power of consistent, high-quality keratin treatments. While we’re confident you’ll love your results, we proudly offer this guarantee for peace of mind.