Smoothed Salon Policies

I understand that this is a smoothing and strengthening treatment, not a straightening treatment.

My hair will not be straight unless I use a flat iron after washing. The sleek, glassy hair shown in SMOOTHED’s ads and social media posts has been styled with heat. If I air-dry my hair, it will retain its natural texture, but with reduced frizz, improved shine, and easier manageability.

This treatment does not permanently alter my curl pattern.

I understand that keratin treatments may temporarily shift my hair color, regardless of whether my hair is light or dark.

This treatment may:

• Lift toner or cause brassiness in blonde and highlighted hair
• Pull warmth, red, or copper tones through dark, color-treated hair
• Cause overall fading or tonal changes due to the pH change and heat-sealing process

These shifts are normal and expected with color-treated hair. I’ve been advised to keep a color-safe toning mask or gloss on hand for aftercare, and I understand this is not considered a service error.

I’ve also been informed to schedule color services two weeks before or one week after my keratin appointment for best results.

I understand that keratin treatments work best with consistency. While most clients see a dramatic difference after one treatment, others—especially those with coarse, porous, or chemically damaged hair—may require multiple treatments to achieve their desired results.

SMOOTHED’s keratin treatments are designed to last up to three months when proper aftercare is followed, including avoiding sulfates, saltwater, and excessive sweating during the initial setting period.

Keratin is a cumulative treatment that builds on itself over time, and results may improve with consistent reapplication every 3 months.

At SMOOTHED, we stand behind the quality and integrity of our treatments. While results vary depending on hair history, texture, and environmental factors, we are committed to working with you to achieve the best possible outcome.

Please note:

• We do not offer financial refunds under any circumstances.
• If you are unhappy with your results, we are happy to offer a re-treatment or partial re-treatment within 2 weeks of your original appt, using an alternative formula, at our discretion.
• We are currently using a variety of formaldehyde-free formulas, and treatment outcomes may vary as we tailor your service based on what we believe is best for your hair on the day of your appointment.
• Most often, when issues arise, it is simply due to the fact that these treatments build over time, and the first treatment will always last the least amount of time and be the weakest. It takes time and continued treatments to see similar results that we show on our socials.
• By signing below, you acknowledge that you understand the results are not guaranteed, and you are proceeding at your own risk, knowing that this is a chemical service with many variables.

We are human, and while we aim for excellence, we appreciate your trust and communication should any issues arise. We’re always happy to help—but refunds are not part of our policy.:

Keratin treatments are cosmetic chemical services. While SMOOTHED exclusively uses formaldehyde-free and California-compliant products, all cosmetic and chemical services carry the potential risk of irritation, sensitivity, or allergic reaction. Reactions may occur even if you have previously received keratin treatments or similar services without issue.

Certain factors may increase the likelihood of sensitivity or adverse reactions, including allergies, skin or scalp conditions, asthma or respiratory conditions, medications, pregnancy or hormonal changes, previous chemical services, undisclosed sensitivities, or prior keratin or smoothing treatments performed outside of the United States.

Patch testing is available upon request prior to service; however, patch tests are not required before receiving treatment at SMOOTHED. By choosing to proceed with services, clients acknowledge and accept the potential risk of sensitivity, irritation, or allergic reaction that can occur with cosmetic chemical services.

Clients are responsible for disclosing all known allergies, sensitivities, medical conditions, medications, previous reactions, and prior chemical treatment history before receiving services. Failure to disclose relevant information may increase the risk of adverse reactions or unsatisfactory results.

If at any point during the service a client experiences discomfort or an unusual reaction, they must immediately notify their stylist so the service may be adjusted or discontinued for safety reasons. Clients may also experience reactions after the treatment is rinsed at home.  In very rare cases, a sulfuric odor may occur when hair is wet. While rare, this usually only lasts a few washes.  Other clients experience a feeling of hair loss, its not hair loss. Your hair simply takes up less space after a treatment, so ponytails will fell smaller.  Some clients experience a feeling of oily hair.  Your hair cuticle is sealed down from the treatment and therefore accepts less oil.

SMOOTHED reserves the right to refuse or discontinue services when deemed necessary for the safety, health, or integrity of the client’s hair or scalp.

By receiving services at SMOOTHED, clients acknowledge that they understand and voluntarily accept the potential risks associated with cosmetic chemical services and choose to proceed at their own discretion.

I understand that arriving more than 15 minutes late may result in a shortened service or rescheduling at the stylist’s discretion. I agree to give at least 48 hours’ notice to cancel or reschedule.  

As SMOOTHED continues to grow and our waitlist expands, appointment availability has become extremely limited. Because of this, we are implementing stricter policies surrounding late cancellations and no-shows in order to respect both our stylists’ time and the many clients actively waiting for appointments.

We currently do not require deposits for new client appointments because we believe in making the booking process as accessible and stress-free as possible. However, by reserving an appointment, clients are committing to a lengthy service appointment that could otherwise be offered to another guest.

If a client cancels within 48 hours of their appointment, the full cost of the reserved treatment must be paid before another appointment may be booked by said client, at SMOOTHED.

If a client no-shows or cancels within 24 hours of their appointment, they may be permanently restricted from booking any future appointments with SMOOTHED, altogether.

We understand that emergencies and unexpected situations can happen, and we always encourage communication whenever possible. These policies are in place solely because appointment demand is exceptionally high and waitlisted clients are actively hoping for openings.

Thank you for respecting our team, our time, and the clients waiting for the opportunity to book with us.

I give permission for SMOOTHED and affiliates to take before-and-after photos of my hair for internal documentation. I also give permission for these photos to be used on SMOOTHED’s  and affiliate's website, social media, or marketing platforms, unless I specify otherwise in writing.

I agree to follow all aftercare instructions provided by my stylist. I understand that exposure to salt water, chlorine, excessive sweating, sulfate shampoos, or improper heat tools may impact my results. I also acknowledge that this is a professional-grade treatment and that my participation in care and maintenance matters.

Clients who have received a keratin, smoothing, or straightening treatment outside of the United States within the last five years must disclose this prior to receiving services at SMOOTHED. Due to inconsistent international product labeling and the use of chemicals not approved under U.S. safety laws, SMOOTHED reserves the right to decline service unless the client signs a waiver acknowledging the risks and differences in expected results.

By booking a keratin treatment with SMOOTHED, I acknowledge that I have read, understood, and agreed to all terms outlined in this waiver, including the refund policy, cancellation policy, and treatment expectations.

Smoothed's signature "Curl-Enhancing" keratin treatments are designed to reduce frizz, soften texture, improve manageability, and decrease volume while maintaining as much of the natural curl pattern as possible. However, clients should understand that all keratin treatments alter the hair to some degree and may result in partial loosening, elongation, or reduction of the natural curl pattern.

Some curl loss should be expected as part of the smoothing and de-volumizing process, particularly in areas of the hair that are already naturally looser, more fragile, heat-damaged, tension-damaged, chemically compromised, or less curly to begin with. Certain hair types, including finer or more delicate textures, may be at a higher risk of experiencing additional curl loosening or reduced curl retention over time.

While SMOOTHED will always make every reasonable effort to preserve the integrity and natural texture of the hair based on the client’s goals, results cannot be guaranteed, and individual outcomes will vary depending on hair history, texture, density, heat exposure, at-home maintenance, styling habits, environmental factors, and overall hair health.

Clients should also understand that softened or smoothed hair may become more susceptible to future heat or tension-related damage if proper care is not maintained between appointments. Excessive heat styling, improper styling techniques, over-manipulation, tight hairstyles, poor at-home care, or failure to follow recommended maintenance instructions may contribute to additional texture changes or curl loss over time.

By proceeding with a curl-enhancing keratin treatment, clients acknowledge and accept that some degree of curl alteration, loosening, elongation, or texture change is an inherent and expected part of the service and that SMOOTHED cannot guarantee full preservation of the original curl pattern.