Better hair in 90 days or your money back!

Eligibility Requirements:

1. This guarantee is available to first-time clients who have never received a keratin treatment at SMOOTHED before.
2. At the first appointment, the client’s hair will be photographed and video recorded from the front and back using both still images and video clips. This is required to establish a baseline for evaluating results.
3. Clients must arrive at their first appointment with freshly washed, air-dried, product-free, and heat-free hair. Hair must be washed the same morning, with no oils, leave-ins, or heat tools used of any kind.
4. The client must complete two full keratin treatments at SMOOTHED within 90 calendar days of the first appointment. The second treatment must be booked and completed within that same 90-day period.

 

Refund Qualifications:

To be eligible for a refund under this guarantee, the following conditions must be met:

1. The client must submit their written refund request within 90 days of their first treatment.
2. The second treatment must have already been performed and washed out, allowing the hair to return to its natural post-treatment state.
3. The client must return to the salon in person for a final evaluation before the 90-day mark. At this visit:
   • The hair must be in the same condition as it was during the first appointment: freshly washed that morning, air-dried, and completely free of oils, product, or heat styling.
   • SMOOTHED will take updated photos and videos from the same angles as the original documentation for side-by-side comparison.
4.  The client must follow all SMOOTHED aftercare instructions and use only stylist-approved products during the 90-day period.
5. In their written complaint, the client must specify that their hair has not improved in any of the following areas: smoothness, softness, shine, manageability, or length.

Refunds will only be evaluated based on the before-and-after visual documentation obtained by the salon. Refund requests will not be accepted without this final in-person assessment.

Refund Details:

• If approved, the client will be refunded the amount paid for the two keratin treatments only.
• The refund does not include added services (e.g., haircut), tips, or retail product purchases.
• Refunds will be processed to the original form of payment within 14 business days of approval.

Additional Terms:

• Keratin treatments are stackable, and receiving two treatments within 90 days provides optimal results. That’s why both treatments—and the evaluation—must happen within the guarantee window.
• This guarantee becomes void if the client:
• Does not receive both treatments within 90 days
• Fails to submit their complaint and attend the in-person final photo session within 90 days
• Does not follow proper hair care or uses unapproved products
• This offer cannot be combined with other discounts or promotional offers.

Disclaimers:

SMOOTHED reserves the right to deny refunds in cases of non-compliance, improper aftercare, or suspected misuse of the policy. This guarantee exists to give new clients a risk-free opportunity to experience the power of consistent, high-quality keratin treatments. While we’re confident you’ll love your results, we proudly offer this guarantee for peace of mind.

At SMOOTHED, we offer non-toxic, formaldehyde-free keratin treatments that are customized to improve your hair’s manageability, health, and overall look. While we take every step to personalize your experience, it’s important to set clear expectations before beginning.

Please read and acknowledge the following:

1. This Is Not a Straightening Treatment

I understand that this is a smoothing and strengthening treatment, not a straightening treatment.

My hair will not be straight unless I use a flat iron after washing. The sleek, glassy hair shown in SMOOTHED’s ads and social media posts has been styled with heat. If I air-dry my hair, it will retain its natural texture, but with reduced frizz, improved shine, and easier manageability.

This treatment does not permanently alter my curl pattern.

2. Previous Chemical or Smoothing Treatments

I have fully disclosed all prior treatments on my hair, including keratin, Brazilian blowouts, relaxers, Japanese straightening, rebonding, or other chemical services, whether performed in the U.S. or internationally.

I understand that these previous services may affect the outcome of today’s treatment, and SMOOTHED cannot guarantee results if prior chemical history is inaccurate or incomplete.

3. Hair Color Shifting or Toner Fading

I understand that keratin treatments may temporarily shift my hair color, regardless of whether my hair is light or dark.

This treatment may:

• Lift toner or cause brassiness in blonde and highlighted hair
• Pull warmth, red, or copper tones through dark, color-treated hair
• Cause overall fading or tonal changes due to the pH change and heat-sealing process

These shifts are normal and expected with color-treated hair. I’ve been advised to keep a color-safe toning mask or gloss on hand for aftercare, and I understand this is not considered a service error.

I’ve also been informed to schedule color services two weeks before or one week after my keratin appointment for best results.

4. Results Build Over Time

I understand that keratin treatments work best with consistency. While most clients see a dramatic difference after one treatment, others—especially those with coarse, porous, or chemically damaged hair—may require multiple treatments to achieve their desired results.

SMOOTHED’s keratin treatments are designed to last up to three months when proper aftercare is followed, including avoiding sulfates, saltwater, and excessive sweating during the initial setting period.

Keratin is a cumulative treatment that builds on itself over time, and results may improve with consistent reapplication every 3 months.

5. Refund Policy & Retreatment Option

I understand that SMOOTHED does not offer traditional refunds.

If I am not satisfied with my results, I may return for a complimentary retreatment, but doing so will void my eligibility for the Money-Back Guarantee.

To qualify for the Money-Back Guarantee, I must:

• Complete two full keratin treatments within 90 days
• Follow all aftercare instructions provided
• Return for a final in-person photo assessment before requesting a refund

I acknowledge that I must choose either a retreatment or a refund, not both.

6. Allergic Reactions or Sensitivities

I understand that while SMOOTHED uses non-toxic, formaldehyde-free products, reactions or sensitivities may still occur in rare cases. I have disclosed any known allergies or sensitivities to my stylist. I release SMOOTHED and its staff from liability in the event of an unexpected reaction.

7. Late Arrival & No-Show Policy

I understand that arriving more than 15 minutes late may result in a shortened service or rescheduling at the stylist’s discretion. I agree to give at least 48 hours’ notice to cancel or reschedule. Missed appointments or late cancellations may result in a fee or forfeiting my appointment deposit.

8. Photo Consent

I give permission for SMOOTHED to take before-and-after photos of my hair for internal documentation. I also give permission for these photos to be used on SMOOTHED’s website, social media, or marketing platforms, unless I specify otherwise in writing.

9. My Commitment

I agree to follow all aftercare instructions provided by my stylist. I understand that exposure to salt water, chlorine, excessive sweating, sulfate shampoos, or improper heat tools may impact my results. I also acknowledge that this is a professional-grade treatment and that my participation in care and maintenance matters.

10. International Treatment Disclosure Policy

Clients who have received a keratin, smoothing, or straightening treatment outside of the United States within the last five years must disclose this prior to receiving services at SMOOTHED.

Due to inconsistent international product labeling and the use of chemicals not approved under U.S. safety laws, SMOOTHED reserves the right to decline service unless the client signs a waiver acknowledging the risks and differences in expected results.

By booking a keratin treatment with SMOOTHED, I acknowledge that I have read, understood, and agreed to all terms outlined in this waiver, including the refund policy, cancellation policy, and treatment expectations.