You found us on TikTok

Welcome. We’re so glad you’re here.

TikTok changed our lives. It put keratin into the hair of thousands of people who’d given up on finding something that worked — and it built a community of 239,000 of you along the way. We’re grateful for every single one.

Most of you aren’t in San Diego, so we made this page for you. Everything you’d want to ask us is right here.

Start here

Come to a group call, free

Show me your hair and I’ll tell you who to book with, which level fits, how long you’ll be in the salon and how often you’d come back. It costs nothing and it isn’t required — but if you’re flying in, it’s the difference between arriving with a full understanding of what we offer.

  • It’s always a group call, and it usually runs anywhere from thirty minutes to an hour.
  • Camera optional. You only need it on if you want us to actually see your hair. Plenty of people join, stay quiet, and get most of what they came for just by listening.
  • All times are Pacific. Worth double-checking if you’re joining from another time zone.
Watch: a quick hello

Open what you need

Everything you’d ask me

Traveling in to see usWhere to stay, how to get here

We’re in North Park, and there aren’t many hotels close by. The Lafayette is the pretty one nearby; most of our traveling clients stay downtown or in Little Italy and come over from there.

Plenty of our clients fly in and out the same day. If that’s you, book an early morning flight out, a late night flight home, and put your appointment in the middle of the afternoon. It works.

  • Getting here. Uber works. So does the bus — $2.50, drops you a couple of blocks away, straight from the airport.
  • Plan for three to four hours in the salon, sometimes more, so leave room around your appointment.
  • Your first wash can be right away, or up to seven days later — whatever your Smoothologist suggests for your hair. Ask before you leave and plan around that.
  • Arrive detangled, and travel in a loose braid or twist rather than anything tight.
  • Travel light and come alone if you can. Our current space is small, and we’re at capacity, so we may ask you to move seats partway through.
Watch: Kaylie on traveling in to see us
What we do differentlyWhy the results look like that

Keratin, by design, wants to make hair as straight as possible. That’s the treatment’s goal. It isn’t ours.

Your goal is our goal. Want maximum smoothing? Extra strength, high heat. Want to keep a version of your curl? We customize for that instead. What sets us apart is doing that on your first appointment and still on your twentieth.

The system we use activates with less heat than any other Kaylie has worked with in twelve years, and keratin is the only thing this salon does — twenty thousand treatments across the team, all the same method.

We invented the post washSearch it on TikTok and see

Type post wash into TikTok and you’ll find post wash results — a lot of them ours, from our own clients. That term came from us. Nobody was doing it before SMOOTHED.

We ask our clients to send a video once they’ve washed their hair themselves, styled it themselves, lived with it a while — and we post that instead of the walk-out reveal. It’s the footage that tells you what a treatment will actually do for your hair, rather than what it looks like after three hours of professional blow-drying.

If you see other salons doing it now, it’s because they worked out how much those results build trust with their own clients. We’re glad. Everyone should be showing you the wash.

How to book correctlyTwo minutes, and it matters

Booking the right appointment matters more than people expect. It’s what puts you with someone qualified for your hair and reserves enough time to finish properly.

Watch: Kaylie walks you through booking
Why we can’t book you in the DMsIt isn’t that we’re ignoring you

Everything is booked online, 24/7, through Vagaro. Our waitlist runs into the hundreds — texting back and forth with that many people is how details get missed, and the salon is genuinely at capacity, so nobody can be squeezed in.

It isn’t that we’re ignoring you. The booking page is the only version of this that works.

Watch: Kaylie on why it all happens online
How the waitlist worksGet on it for every day that works

When an appointment cancels, Vagaro texts the people waiting for that exact day and time — not everyone on the list. So if several days would work, add yourself for every one of them.

Best approach: book the first date that works, then join the waitlist for anything earlier. You have something held and you’re still in line.

Watch: Kaylie on how the waitlist works
Our pricing tiersFrom $350

Your first appointment is one flat price, set only by which experience tier you book — not your curl pattern, your length, or how much product your hair takes.

Our tiers start at $350 with a Smoothologist in training, and rise with the number of treatments each person has completed. Every tier, and what each one gets you, is on the pricing page.

Where to read moreThe rest of the site

Thank you

We’d love to meet your hair

None of this happened without the people who let us into their hair, and then let us film it. Start with a consult, or go straight to booking if you already know what you want.

Every result, every wash day, every client who let us film them — it all lives on TikTok, and it’s where we post first. Watch @smoothedsalon