Policies and expectations

This is a smoothing treatment, not a straightening treatment

SMOOTHED provides customized keratin smoothing treatments. These services are intended to reduce frizz, soften the hair, decrease excessive volume, make the hair easier to detangle, reduce styling time, and improve the overall appearance and feel of the hair. They are not permanent straightening services.

Your hair is not expected to remain permanently straight after it is washed. The smooth, glass-like results shown immediately after salon appointments have been professionally blow-dried and flat-ironed. After washing at home, your natural wave, curl, coil, bend or texture may return.

Some clients experience significant loosening or elongation. Others experience primarily frizz reduction with relatively little change to their curl pattern. Results depend on hair type, porosity, density, condition, chemical history, previous treatments, product selection, processing time, heat, aftercare, humidity and styling method.

No stylist can guarantee that your hair will air-dry straight, become completely frizz-free, retain every curl, respond exactly like another client’s hair, or match a photograph or social-media result.

Individual results and treatment longevity

Every head of hair responds differently. The strength, appearance and longevity of a keratin treatment cannot be predicted with complete certainty before the service is performed and the client has washed and styled the hair at home.

Although many clients notice a dramatic improvement after one appointment, some require multiple treatments before achieving their preferred level of smoothing. This is particularly common with coarse, highly porous, resistant, very dense, heavily textured, previously damaged or chemically altered hair.

The first treatment may be the most conservative and may appear to wear away sooner than later treatments. Keratin services can be cumulative, meaning consistent appointments may produce stronger or longer-lasting results over time.

Treatment longevity is influenced by washing frequency, shampoo and conditioner, swimming, saltwater, chlorine, sweat, heat exposure, water quality, humidity, exercise, styling products, chemical services and compliance with aftercare instructions.

Any estimate regarding how long a treatment may last is an estimate, not a guarantee. A treatment fading sooner than expected does not automatically mean the service was performed incorrectly.

Curl, wave and texture changes

Keratin treatments are designed to smooth and soften the hair. Because reducing frizz and volume also softens the shape of the hair, clients should expect the possibility of curl elongation, wave reduction, curl loosening, reduced shrinkage, reduced volume or partial curl loss.

Looser waves and curls may show more visible texture loss than tighter curls and coils. Sections that are naturally finer, straighter, more fragile, more porous, heat-damaged, tension-damaged, bleached or chemically compromised may respond differently from the rest of the head.

SMOOTHED can customize treatment strength, processing and heat in an effort to preserve more texture. However, there is a natural tradeoff: the more conservatively the treatment is performed, the less smoothing, frizz reduction, volume reduction and longevity the client may receive.

No specific amount of curl preservation or curl loosening can be guaranteed. Although many changes gradually fade, repeated treatments, cumulative heat, prior damage, home styling and additional chemical services may contribute to longer-lasting or permanent texture changes.

Clients who wear their hair straight continuously should expect greater and longer-lasting elongation of their natural pattern. This is an inherent consequence of routine heat use, and keratin may increase it.

By choosing a keratin service, the client accepts that some degree of change to the natural wave, curl, coil, shrinkage or volume is an expected and inherent possibility of the service.

Complete hair and chemical history is required

Clients must fully disclose all services and products previously used on the hair, whether performed professionally, at home, in the United States or internationally. This includes but is not limited to:

• Keratin treatments and Brazilian blowouts
• Relaxers, texturizers and chemical straighteners
• Japanese straightening, thermal reconditioning and rebonding
• Enzyme, protein, amino-acid or smoothing treatments
• Highlights, bleach, lightener and high-lift color
• Permanent, demi-permanent, semi-permanent and direct-dye color
• Henna, metallic salts and plant-based color
• Perms, waves and curl-restructuring services
• Bond-building or bond-repair products and treatments
• At-home straightening, smoothing or chemical kits
• Services performed outside the United States

Previous chemical services can remain within the hair even when the client believes the treatment has washed out. Chemical history may affect how the hair processes, how much heat can be used, how the color responds, how long the treatment lasts, and whether the service can be performed safely.

SMOOTHED relies on the accuracy of the information supplied by the client. If information is incomplete, forgotten, inaccurate, minimized or intentionally withheld, SMOOTHED cannot reliably predict chemical compatibility or results, and is not responsible for outcomes arising from undisclosed history.

SMOOTHED reserves the right to modify, postpone, discontinue or decline a service when the hair history is unknown or when proceeding may compromise the hair or scalp.

Bleached, damaged and chemically compromised hair

Bleached, highlighted, lightened, over-processed, fragile, heat-damaged, tension-damaged or chemically compromised hair may require a more conservative treatment.

A conservative service may include lower heat, fewer iron passes, reduced processing time, modified product strength, diluted product, a different formula, or avoiding certain areas entirely. These decisions protect the integrity of the hair, but a gentler approach may result in:

• Less smoothing or frizz reduction
• Less volume reduction
• A shorter-lasting result
• More texture remaining after the first wash
• A greater need for styling at home
• Different results throughout different areas of the head

Keratin does not reverse existing breakage, repair severely compromised hair, reattach split ends, or restore hair that has already lost structural integrity. Hair that was dry, fragile, porous, broken or damaged before the appointment may remain so afterward.

In some circumstances, damage that already exists may become more visible once frizz and volume are reduced. Short internal hairs, uneven lengths, weakened ends, previous breakage and new growth may be more noticeable after the hair has been smoothed.

The client acknowledges that prioritizing hair integrity may limit the cosmetic result, and that a conservative result is not a service error.

Color shifting, toner fading and chemical services

Keratin treatments may alter artificial or natural-looking hair color. The combination of cleansing, product chemistry, processing, blow-drying and heat sealing may lift, fade, warm, brighten, dull or otherwise shift the tone of the hair. Possible changes include:

• Toner fading from blonde, gray, silver or highlighted hair
• Brassiness, yellowing or warmth becoming more visible
• Red, copper or warm tones appearing in darker hair
• Direct dyes or fashion shades fading or changing
• Gray coverage appearing lighter or warmer
• Different sections of the hair shifting differently

Color movement is a known possibility of this service and is not automatically a mistake, a defect, or grounds for a complimentary redo or refund.

Clients are responsible for planning future color services appropriately. Darkening services and gray coverage may generally be scheduled after the first wash, based on the colorist’s professional recommendation. Bleach and highlighting performed over freshly treated hair may reduce the longevity of the keratin treatment and create additional stress on the hair.

SMOOTHED does not perform corrective color as part of a keratin appointment and is not responsible for the cost of toner, gloss, color correction or other services performed by another provider.

Allergies, sensitivities and medical considerations

Keratin treatments are cosmetic chemical services. Formaldehyde-free does not mean reaction-free, allergy-free, odor-free, chemical-free, or appropriate for every individual.

Cosmetic products, shampoos, fragrances, preservatives, botanical ingredients, proteins, conditioning agents, dyes, heat protectants and other ingredients may cause irritation, sensitivity, contact dermatitis, respiratory symptoms or an allergic reaction. A reaction may occur even when:

• The client has used the same or a similar product before
• The client has previously received keratin treatments without issue
• The client has no known allergies
• A patch test did not produce a visible reaction
• The reaction does not begin until hours or days after the appointment

Clients must disclose known allergies, sensitivities, asthma, respiratory conditions, scalp disorders, skin disorders, open sores, recent surgery, pregnancy, hormonal changes, medications, previous adverse reactions, and any medical concern that may affect the service.

Clients with active irritation, broken skin, unexplained scalp symptoms, open wounds, infections, severe flaking, bleeding, swelling or a suspected medical condition may be declined or asked to obtain medical clearance. SMOOTHED does not diagnose medical conditions and does not provide medical advice.

Patch testing

A patch test may be requested before the appointment. Patch testing must be arranged in advance and may require a separate visit. A patch test can reduce uncertainty but cannot guarantee that a reaction will not occur during or after a full service.

During the service

Clients must immediately tell the stylist about burning, intense itching, unusual discomfort, trouble breathing, coughing, dizziness, swelling, hives, eye irritation or any other unexpected symptom. The stylist may pause, modify, rinse, discontinue or refuse the service.

A client who asks the stylist to continue after reporting discomfort assumes additional risk. The salon retains the right to discontinue the service regardless of the client’s preference.

After the service

A reaction can develop after the client leaves the salon. Clients who experience a concerning reaction should stop using nonessential products, rinse when appropriate, and contact a qualified medical professional. Trouble breathing, facial or throat swelling, faintness, rapidly spreading hives or other severe symptoms require immediate emergency attention.

SMOOTHED is not a medical provider and cannot determine whether symptoms are caused by a salon product, another product, a medication, an environmental exposure or an underlying medical condition.

Temporary odor, oiliness and perceived density changes

In uncommon cases, the hair may develop a temporary sulfur-like, mineral-like, metallic or unusual odor when wet. This may be influenced by medications, supplements, mineral buildup, water quality, previous chemical services, hair color, product buildup or individual hair chemistry.

The odor usually improves with washing but may persist longer for some clients. An unexpected odor is not automatically evidence that the wrong product was used or that the service was performed incorrectly.

Some clients temporarily feel that the hair becomes oily more quickly. Smoother hair can distribute scalp oils differently and may require an adjustment in washing routine.

Clients may also feel that their ponytail or overall hair volume is smaller after treatment. Because frizz, expansion, curl and shrinkage have been reduced, the hair may occupy less physical space. This is not necessarily hair loss.

Actual shedding, scalp pain, bald patches or medically concerning hair loss should be evaluated by a qualified medical professional.

Appointment preparation, extensions and detangling

Clients must arrive with clean, natural hair that is fully detangled and free from heavy product buildup, oils, adhesives, extension residue, matted hair, shed hair, thread, beads, bonds, tape or debris.

SMOOTHED does not perform keratin treatments over installed extensions, wigs, toppers, clip-ins, tape-ins, K-tips, I-tips, micro-links, fusion extensions, sew-ins, hand-tied extensions, wefts, braids, twists, loc extensions or other added-hair systems.

Extension removal, braid takedown, dematting, adhesive removal, bond removal and extensive detangling are not included in the service and may not be offered by the salon.

If the hair is not appropriately prepared, the appointment may be shortened, modified, discontinued or rescheduled. Time spent assessing, detangling, cleansing or attempting to prepare unsuitable hair still counts toward the reserved appointment time.

When the appointment cannot proceed because the client arrived with extensions, matting, residue, inadequate preparation or undisclosed conditions, the salon’s rebooking policy applies.

Minors and children’s appointments

Children’s keratin is a separate service with its own pricing and its own requirements. It is booked only with a Senior Smoothologist or with Kaylie. Smoothologists in Training do not perform services on minors.

Booking and consent

The appointment must be booked in the parent or guardian’s name, or clearly identified as being for a minor. Forms signed by anyone other than a parent or legal guardian are not valid consent, and the service will not proceed.

The parent or guardian is responsible for disclosing the minor’s complete hair and chemical history, allergies, sensitivities, medical conditions and medications, on the same terms as an adult client under Policies 04 and 07.

Presence during the appointment

The parent or guardian must be present for the entire consultation, so that goals, expectations, limitations and aftercare are discussed and agreed before any product is applied.

After the consultation, the parent or guardian may remain in the salon or leave, at the stylist’s discretion and depending on the minor’s age and comfort. If a parent or guardian leaves, they must remain reachable by phone and must return before the service concludes so that aftercare can be explained directly to them.

The salon may require a parent or guardian to remain present for the full appointment where the minor’s age, comfort, behavior or the nature of the service makes that appropriate. The salon may pause or discontinue a service if a minor becomes distressed, cannot remain still enough for safe heat use, or if a required adult cannot be reached.

Expectations

All limitations described elsewhere in these policies apply equally to minors, including texture change, color shifting, longevity, reaction risk and the absence of any guaranteed cosmetic result.

Aftercare for a minor is the responsibility of the parent or guardian. Results affected by home care are not considered a salon error.

SMOOTHED does not supervise minors. Siblings and other children who are not receiving services must be accompanied and supervised by an adult at all times, and may be asked to wait outside the service area.

Service time, pricing and additional charges

SMOOTHED prices appointments according to the Smoothologist selected and the service booked. Your investment depends on the experience level of the Smoothologist, not on your curl pattern, thickness or length.

What you select at booking determines how much time we reserve. Booking a hair type or thickness that does not match your hair may mean there is not enough time to complete the service safely, in which case the appointment may be shortened, modified or rescheduled.

Our average appointment runs approximately three hours. No overtime is charged unless an appointment exceeds four hours, after which additional time is charged at $50 per additional 15 minutes.

Hair density, length, texture, detangling needs, product absorption, chemical history, resistance and styling time can substantially affect the length of the service. Clients who know their hair usually requires significantly more time should say so before the appointment.

Wherever possible, the salon will discuss additional time with the client before proceeding. If less time is needed than reserved, the client is not charged for unused time.

Optional haircuts are $50 and must be selected at booking so the time is reserved. Haircuts cannot be assumed to be available if they were not booked.

Training appointments and model pricing

Training appointments are offered at a reduced rate because the service is performed by a Smoothologist in Training who is actively building experience, refining timing, developing consistency and completing supervised or educational work.

A training appointment does not include the same experience level, efficiency, predictability or correction policy as an appointment with an Established, Senior or Master Smoothologist.

Training appointments may take longer than expected. The trainee may need assistance, coaching, evaluation, demonstration, photographs, video or intervention from another team member. A supervising Smoothologist may provide guidance but is not necessarily the person performing the full service.

By selecting training or model pricing, the client knowingly accepts the risks associated with receiving a service from a developing Smoothologist, including variations in timing, application, customization, styling and final results.

The training rate is bookable once. A client who wants access to SMOOTHED’s standard dissatisfaction review process must book an Established, Senior or Master Smoothologist appointment.

Serious safety concerns should always be reported promptly, regardless of the Smoothologist level. However, reporting a concern does not convert a training appointment into one that qualifies for a complimentary cosmetic redo.

Dissatisfaction, redos and adjustment requests

SMOOTHED wants clients to communicate promptly if they believe there is a concern with an eligible service. Because hair changes with washing, styling, products, heat, humidity, exercise, chemical services and home care, concerns must be reported within a limited period.

Requests received after the 14-day period are not eligible for a complimentary redo, partial redo, correction, retreatment, adjustment, service credit or refund. To evaluate a concern, SMOOTHED may require:

• Clear photographs or videos of the hair
• Images showing the hair wet, air-dried, styled or post-wash
• Information about washing and styling methods
• A list of products used after the appointment
• An in-person assessment
• Confirmation that aftercare instructions were followed

The client must allow SMOOTHED a reasonable opportunity to assess the hair before another salon or individual performs a corrective service. Altering the hair through color, bleach, relaxer, straightener, another keratin treatment, significant cutting or another chemical service may prevent SMOOTHED from accurately evaluating the original treatment and may make the concern ineligible for adjustment.

Where SMOOTHED determines that an eligible concern may benefit from an adjustment, the salon may offer, at its discretion, a partial retreatment, targeted adjustment, alternative formula, modified service, product recommendation or another reasonable solution.

Complimentary adjustments are not guaranteed to reproduce a particular photograph, completely straighten the hair, restore lost curl, repair prior damage, correct another provider’s work, or achieve a result that was not reasonably possible during the original appointment.

Eligibility by Smoothologist level

Complimentary cosmetic redo consideration is available only for eligible services performed by an Established, Senior or Master Smoothologist.

Training, trainee, apprentice, educational, demonstration, model and reduced-price appointments do not include complimentary redo coverage.

Refunds, credits and charge disputes

Services require substantial appointment time, professional labor, product, customization and salon resources. Once a service has been performed, the time and product used cannot be recovered.

For this reason, completed services are generally nonrefundable. A client’s dissatisfaction with a subjective cosmetic result does not automatically entitle the client to a refund, credit, reimbursement, replacement service, or payment for services performed elsewhere.

When an eligible concern is reported within the required 14-day period, SMOOTHED must be given the opportunity to inspect the hair and determine whether an adjustment is appropriate.

SMOOTHED does not reimburse clients for transportation, parking, flights, accommodation, lost wages, childcare, outside salon services, corrective color, products, medical expenses or other incidental or consequential costs unless required by applicable law.

Products purchased from the salon are subject to the separate product return policy in effect at the time of purchase.

Clients agree to raise any billing concern directly with SMOOTHED before initiating a chargeback or payment dispute, so that the concern can be reviewed and resolved. Nothing in this policy is intended to eliminate any non-waivable right provided by applicable law.

Rebooking, late cancellation and no-show policy

SMOOTHED does not require a deposit for standard appointments and does not automatically charge a traditional cancellation fee when an appointment is canceled.

Instead, a late cancellation, missed appointment or qualifying late arrival may result in a rebooking fee, payable only when the client wants to reserve another appointment.

The rebooking fee is based on the price of the appointment and service time that was reserved, including any additional time selected.

If the client chooses not to book another appointment, SMOOTHED will not pursue the rebooking fee solely because the client canceled. However, the client will not be permitted to reserve another appointment unless any required rebooking condition has been satisfied.

Waiving a fee on one occasion does not waive the policy for future appointments and does not establish a continuing exception.

SMOOTHED may restrict future booking when a client demonstrates a pattern of cancellations, no-shows, repeated rescheduling, payment disputes, policy violations, abusive conduct or other booking behavior that creates an unreasonable burden on the salon.

Late arrivals and scheduling

Keratin appointments require carefully reserved blocks of time. Clients should arrive early enough to park, enter the salon, complete any required forms, and begin the consultation at the scheduled time.

All appointment times shown in our booking system are Pacific Time and do not convert to the client’s local time zone. Clients booking from outside California are responsible for confirming their appointment time in Pacific Time. An appointment missed because of a time-zone misunderstanding is treated as a late arrival or no-show under Policy 15.

A late arrival may result in a shortened consultation, modified treatment, reduced styling, shortened service, rescheduling or cancellation at the Smoothologist’s discretion.

The salon is not required to extend the appointment beyond the scheduled end time when doing so would delay another client or interfere with salon operations.

If the appointment cannot be performed because the client arrived too late, the situation may be treated as a late cancellation and the applicable rebooking policy may apply.

SMOOTHED may occasionally need to reschedule an appointment due to illness, emergency, equipment failure, supply issues, staffing changes or circumstances beyond the salon’s control. In those cases we will give as much notice as possible and offer the earliest available alternative. The salon is not liable for costs the client incurred in anticipation of the appointment.

Aftercare and client responsibility

The client’s home care directly affects the appearance and longevity of the treatment. Clients are responsible for reviewing and following the aftercare instructions provided by SMOOTHED.

Instructions may include requirements concerning the first wash, sweating, exercise, water exposure, shampoo, conditioner, heat, swimming, styling, protective styles, color services and product use. Results may be reduced by:

• Washing earlier or later than instructed
• Heavy sweating during the setting period
• Saltwater, chlorine or frequent swimming
• Sulfate-heavy or clarifying shampoos
• Incompatible products or chemical services
• Excessive heat or repeated flat-ironing
• High-tension blow-drying or styling tools
• Tight hairstyles or repetitive tension
• Failure to cleanse and care for the scalp appropriately
• Failure to follow individualized instructions

A result affected by improper aftercare, outside chemical services, excessive heat, tension, incompatible products or failure to follow instructions is not a salon error and may not qualify for a complimentary adjustment.

Clothing, personal property and the salon space

Keratin treatments involve cleansing products, liquids, creams, sprays, heat, water and cosmetic chemicals. Although reasonable precautions are taken, accidental staining, fading, discoloration, moisture exposure or damage to clothing and personal belongings may occur.

Clients should not wear valuable, delicate, irreplaceable, white or difficult-to-clean clothing to the appointment. Necklaces, earrings, glasses, hearing devices, hair accessories and other personal items should be removed when requested and stored safely by the client.

SMOOTHED is not responsible for ordinary cosmetic staining or damage to clothing or belongings, or for loss of personal property left in the salon, except where responsibility cannot legally be excluded.

SMOOTHED is an open, public salon space with large open doors and shared stations. We cannot offer a private or enclosed appointment environment. Clients for whom visual privacy is important should review this before booking and discuss it with us in advance.

Photography, video and service documentation

SMOOTHED may photograph or record the hair before, during and after the service for consultation, formula records, education, quality control, progress tracking, dispute documentation and internal client records.

Internal documentation may include the hair, scalp, back or side of the head, application process, post-service result and post-wash result.

Marketing use, including social media, websites, advertisements, training materials, brand collaborations and promotional content, is subject to the consent recorded in the client’s intake, booking, model or media-release form. Clients who do not wish their images used publicly must say so at booking.

Certain appointments, Smoothologist levels, model services, educational services and promotional services may require photo or video participation as a condition of booking. Clients who do not wish to participate must select an appointment type or provider that does not require it.

Where a client has consented to marketing use, that consent continues for material already published. A client may withdraw consent for future use by contacting the salon in writing; the salon will make reasonable efforts to remove or stop using the material going forward, but cannot recall content already distributed, reposted or shared by third parties.

For minors, media consent may be given or withheld only by a parent or legal guardian.

Who you are contracting with

Each Smoothologist at SMOOTHED operates as an independent business owner. They independently manage their own scheduling, pricing, payments, client relationships, policies and records.

Unless otherwise stated, appointments are booked directly with the individual Smoothologist, who is responsible for the services they provide and the ongoing care of their clients.

SMOOTHED provides the space, the brand, the method and the education. Publishing these policies does not make SMOOTHED a party to, or guarantor of, the services performed by an independent Smoothologist.

Where a Smoothologist leaves the salon, SMOOTHED is not responsible for continuing their client relationships, honoring their individual arrangements, or providing services at their previous rate.

Assumption of risk and limitation of liability

Keratin smoothing is a cosmetic chemical service performed with heat. Clients accept that cosmetic chemical services carry inherent risks that cannot be eliminated, including variation in results, texture change, color change, sensitivity and reaction.

To the fullest extent permitted by California law, and except where liability cannot lawfully be limited:

• SMOOTHED is not liable for indirect, incidental, special, consequential or punitive damages arising from a service.
• SMOOTHED is not liable for costs of travel, accommodation, lost wages, missed events, childcare or services obtained elsewhere.
• Any liability for an eligible cosmetic concern is limited to the amount paid for the service in question.

Nothing in this policy limits liability for gross negligence, willful misconduct, personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under California law.

This policy is not a waiver of the client’s statutory rights.

Products and third-party manufacturers

SMOOTHED uses professional products manufactured by third parties. The salon does not manufacture, formulate, test or control the composition of those products and relies on manufacturer information and instructions.

Products sold for home use carry the manufacturer’s own instructions, warnings and ingredient information. Clients are responsible for reading them and for patch testing where the manufacturer recommends it.

SMOOTHED makes no warranty regarding third-party products beyond what the manufacturer provides, and is not responsible for reformulation, discontinuation, recall or supply changes outside its control.

Product recommendations made by a Smoothologist are suggestions based on professional experience, not guarantees of a particular outcome.

Communications and appointment information

Appointment confirmations, reminders, preparation instructions, aftercare guidance and follow-up requests are delivered by text message and email through our booking system.

Clients are responsible for providing an accurate phone number and email address, and for enabling the message settings required to receive them. Where a client has disabled or blocked these messages, or entered incorrect contact details, SMOOTHED is not responsible for information the client did not receive, or for results affected by preparation and aftercare instructions that never reached them.

Clients may opt out of marketing messages at any time. Opting out may also prevent delivery of preparation and aftercare information sent through the same channel.

Booking requests sent by text, direct message or social media are not monitored for scheduling and do not create, change or cancel an appointment.

Recording inside the salon

Clients are welcome to photograph or film their own hair and their own appointment.

Clients may not photograph, film or livestream other clients, other clients’ hair, or team members who have not agreed to be recorded. The salon is a shared, open space and other guests have not consented to appearing in anyone else’s content.

Recording of proprietary technique, formulation, product application or salon processes for instructional, competitive or commercial purposes is not permitted without written permission.

The salon may ask a client to stop recording, and may discontinue a service where a client refuses.

Pricing changes and policy updates

Prices reflect each Smoothologist’s experience level and rise as their completed treatment count increases. A price quoted or paid at a previous appointment does not fix the price of future appointments.

Current pricing is published on our pricing page and shown at booking. The price applicable to an appointment is the price in effect for that appointment date.

SMOOTHED may update these policies at any time. The version published on this page at the time of your appointment is the version that applies. Material changes will be reflected in the revision date below.

Continuing to book and receive services after a policy update indicates acceptance of the updated policies.

Right to refuse service, governing law and severability

SMOOTHED may refuse, modify, pause or discontinue a service when the salon reasonably believes that proceeding may be unsafe, inappropriate, outside the service scope, damaging to the hair, medically concerning or inconsistent with salon policies.

Service may also be refused or discontinued because of undisclosed chemical history, active scalp concerns, extension residue, matting, insufficient detangling, lice or other infestation, aggressive behavior, harassment, intoxication, unsafe conduct, refusal to follow instructions, policy violations or unreasonable expectations.

The salon may decline future appointments where the client-salon relationship is no longer an appropriate fit, provided the decision is made lawfully and is not based on a legally protected characteristic.

Governing law

These policies are governed by the laws of the State of California. Any dispute arising from a service is subject to the jurisdiction of the courts of San Diego County, California, except where applicable law provides otherwise.

Severability

If any part of these policies is found unenforceable, the remainder continues in full effect, and the unenforceable part is applied to the maximum extent permitted by law.

Entire agreement

These policies, together with the client’s signed intake and consent forms, represent the complete agreement regarding services. Verbal statements, social-media content, marketing material and before-and-after imagery are illustrative and do not constitute a promise of a particular result.